With Amazon s customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers.

As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture — Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways.

You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY.

Maintain a positive, customer-focused attitude

Effectively resolve customer inquiries

Meet service level agreements set by Twitch Community Experience leadership

Track issues escalated for resolution to ensure customers receive an appropriate response

Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content

Identify customer needs and communicate them with the relevant teams

Work with product teams to monitor performance of products and corresponding support metrics

Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline workflows

Uphold company values and aim to always improve the platform and community experience

Customer Experience Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Twitch

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