Customer Success Manager

Required

• 2–5 years of experience in either:
• Customer success, account management, or implementation at a healthcare SaaS, RCM, or early-stage startup, or
• Revenue cycle or intake operations at a home health, hospice, or post-acute provider
• A track record of growing accounts, with the numbers to prove it
• Analytical mindset, with comfort pulling, interpreting, and presenting data to executives
• Ability to build rapport with a wide range of stakeholders, from intake coordinators to agency executives
• Clear, concise written and verbal communication skills
• Ability to thrive in fast-paced, ambiguous environments
• High ownership mentality and bias toward action
• Willingness to travel for onsite agency visits