Fraud Analyst (12 month FTC) at Allica Bank · LumiJobs
H1B: no
Allica Bank Fraud Analyst responsible for managing fraud investigations related to Card Transaction and Payments Fraud. The role includes recovery of funds, supporting dispute processes, and identifying new fraud trends.
Responsibilities
Proactive review of fraud risks relating to Card Transaction and Payments Fraud
Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank
Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback
Support the VISA Dispute and Financial Reconciliation processes
Identify new fraud trends and collaborate on effective prevention strategies
Support Allica’s Change programme, providing SME knowledge
Assist with training needs and provide coaching as appropriate
Communicate ongoing and new fraud risks and trends appropriately to the business
Adhere to and support Allica’s risk management framework
Ensure full compliance with Allica’s policies as required
Qualification
Excellent communication skillsStrong customer focusGood negotiation skillsStrong technical skillsAttention to detail
Required
Fraud Investigation experience is essential
Strong knowledge of transaction and payment processing rules, regulations, and platforms
Excellent communication skills, both written and verbal
Strong customer focus, with an emphasis on doing the right thing
Good negotiation skills, able to engage effectively in challenging situations and under pressure
Quality relationship management skills and the ability to engage across a wide range of differing stakeholders
Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook
Organisational and time-management skills
Attention to detail
Benefits
Full onboarding support and continued development opportunities