Technical Support

Braiins · Remotefull timeRemote

H1B: no

Braiins The Technical Support Specialist at Braiins provides technical support for Braiins OS and Braiins Manager, assisting clients with installation, configuration, and troubleshooting. The role requires working within the ICT time zone and involves communication with bitcoin mining industry clients.

Responsibilities

Willingness to travel to data centers to onboard and support clients on-site is a plus.
💻 Required Technical Skills
The Technical Support Specialist uses these skills on a daily basis. While immediate proficiency is not required, familiarity with the following concepts is essential for success in this role.
Understanding of operating systems, particularly Linux-based systems as Braiins OS is based on Linux.
Comprehensive knowledge of mining equipment, including inner workings of ASIC miners, their architecture and performance.
Capability of identifying problems with hardware, network connectivity, firmware compatibility, and software configurations.
Understanding of networking concepts, including IP addressing, subnetting, DHCP, and DNS.
Familiarity with remote access protocols such as SSH (Secure Shell) for troubleshooting and performing administrative tasks on remote mining devices.
🔎 General requirements
Perfect English proficiency, excellent communication skills, and the ability to work within UTC+7 time zones.
Ability to communicate effectively in writing and through client calls on a daily basis.
A strong technical background with an experience in bitcoin mining and a desire to learn technical aspects of Braiins products.

Qualification

Fluent English proficiencyStrong communication skillsAbility to work within UTC+7 time zone

Required

Fluent English proficiency
Strong communication skills
Technical background with experience in bitcoin mining
Understanding of Linux-based operating systems
Knowledge of ASIC miner architecture and performance
Understanding of networking concepts including IP addressing, subnetting, DHCP, and DNS
Familiarity with remote access protocols such as SSH
Ability to work within UTC+7 time zone

Company

Braiins

View company page

Source: ashby

Active within the past hour

Remote-friendly

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