Own and manage a portfolio of cross-functional programs with global scope, driving delivery from inception through ongoing operation and continuous improvement

Develop and maintain program-level policies, processes, playbooks, and operating standards that enable the Workplace Ops team to deliver consistently across regions and functions

Lead cross-functional workstreams in partnership with teams across the organization, ensuring Workplace Ops priorities are clearly represented, aligned, and delivered

Identify gaps in current program offerings and proactively develop solutions, often without an established playbook

Build and scale operational tooling, workflows, and internal resources that improve team effectiveness and the consistency of the employee-facing experience

Develop measurement frameworks and synthesize data and feedback to assess program performance, identify improvement opportunities, and inform strategic decisions

Support the team’s internal operating model by contributing to goal-setting, roadmap development, and team ways of working

Manage vendor relationships and provide direction where relevant to program delivery, ensuring alignment to Airbnb standards

Serve as a thought partner to Workplace Ops leadership on organizational priorities, team capacity, and program strategy

Communicate effectively across all levels of the organization, translating complex operational topics into clear guidance and actionable recommendations

Map how Workplace Ops teams operate today — processes, tools, systems, vendors, and handoffs — and build a shared, evidence-based view of the current state across functions and regions

Identify gaps, duplication, manual effort, and friction points where teams could run more efficiently, and size the opportunity so investment decisions are grounded in data

Senior Program Manager, Workplace Operations

Responsibilities

Qualification

Required

Benefits

Company

Airbnb

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