Ophelia Product Analyst III at Ophelia responsible for turning data into decisions to prove telehealth as the best treatment for opioid use disorder. Collaborate cross-functionally with product squads to design experiments and measure success.
Responsibilities
As a Senior Product Analyst, you will turn data into decisions that prove telehealth to be the best way to treat opioid use disorder! You will be the go-to analytical partner for all three of our product squads, shaping how we measure success, designing and reading out experiments, and helping our teams understand what patients truly need. You will work cross-functionally with product managers, engineers, product designers, clinicians, operators, marketers, billers, and more (this role is perfect if you want to fully immerse in technology-enabled healthcare services). You are right for this role if your statistics tools are razor-sharp and you enjoy immersing yourself in experiment construction and analyses. Together, you will frame the right questions, test ideas quickly, and learn in an iterative way. Ultimately, you will make sure our product decisions are grounded in rigorous evidence, centered on patients, and connected to Ophelia's goals.
To date, we have built a portfolio of bespoke patient and clinical applications, bespoke billing and clinical data services, and commercial integrations, all of which have been core to achieving our goals. Looking forward, our technology roadmap is rich with innovative opportunities across paid-digital, B2B, and peer-led growth, new clinical services, applications of AI for clinicians and Care Coordinators, and a whole lot more. Every one of these bets needs strong measurement and smart experiments, and that is where you come in. Together, we will build awesome products while we embark towards profitability, our next milestone.
Our Technology team today is small but mighty and works in close collaboration across software engineering, product design, product management, and data. We use an agile approach rooted in the principles of the Agile Manifesto and are growing a strong experiment culture across our squads. Our product suite includes a custom-built EMR platform for our clinical organization and a patient portal, alongside numerous interaction modes (including text messaging, video conferencing, and third-party software). Our analytics stack includes BigQuery, Lightdash, FullStory, and LaunchDarkly, and we work in SQL, Python, and R.
In this fully remote role, you will report to Becca Getto, our Manager of Product Management, and support all three of our product squads, working across Technology broadly. You will also partner closely with our Data team through our Data Council, including our Data Analysts and Analytics Engineers. Together, we'll help hard-to-reach people treat their opioid dependence. You may not have experience in this treatment area, but ideally, you'll have knowledge of the healthcare space, including understanding health outcomes and benchmarks, systems, and regulatory compliance (HIPAA).
Lead experimentation across our product squads, partnering with product managers, engineering, and product design to shape hypotheses, size and design tests, monitor them in flight, and deliver clear readouts. Help grow a culture where every team loves to test and learn.
Design and maintain our product metrics, including success metrics, guardrails, and leading indicators for each squad. Validate metric health, build trusted dashboards in Lightdash, and make sure teams can track what matters.
Deliver deep-dive analyses on patient and clinician behavior, including funnels, engagement, retention, and outcomes. When a randomized test isn't possible, use quasi-experimental methods to get to the best available answer.
Study and share outcomes and learnings with squad teams, our leadership team, and in large format meetings. Turn complex analyses into clear stories and recommendations that drive action.
Ensure a patient-centered focus by pairing quantitative analysis with qualitative signals such as FullStory sessions, user research, and feedback, so the numbers always connect back to real people.
Partner with the Data Council and our Data Analysts and Analytics Engineers to improve instrumentation, data quality, shared definitions, and analytics tooling.
Stay current with industry trends, emerging methods, and best practices in product analytics and experimentation. Network frequently beyond Ophelia and share learnings with the team.
