Act as a primary systems administrator for Okta, Google Workspace, Atlassian, Slack, Claude, GitHub, and other key tools and partner with IT and other teams to implement and maintain integrations with other platforms / tools.

Serve as an escalation point for our IT Support team, troubleshooting complex technical problems, documenting processes as needed.

Triage and handle inbound IT Infrastructure requests from the business, including scoping requirements to implement SSO and other integrations, configuration of SaaS tools, and leveraging automation to solve inefficient business processes.

Collaborate with and enable cross-functional teams across the business to improve efficiency via systems design and automation, and AI tools.

Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN).

Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management).

Drive and contribute to technology projects with a focus on delivering business value.

In order to be successful, you must bring

5+ years IT systems engineering experience in a distributed, enterprise IT environment

Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, GitHub, Claude and Slack.

A history of managing infrastructure as code using tools like Terraform or GitOps

An AI-first mentality having enabled tools like Claude and ChatGPT for your colleagues and using those tools to manage your workflows

IT Systems Engineer II

Responsibilities

Company

Thumbtack

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