Roboflow Head of Delivery to lead and scale Roboflow's Delivery organization, including Implementation and Forward Deployed Engineering teams. Responsible for customer delivery strategy and hands-on involvement in complex deployments.
Responsibilities
Our customers come to Roboflow with ambitious problems: automating quality inspection, monitoring infrastructure, understanding physical environments, improving operational workflows, and building entirely new products powered by computer vision.
Getting those applications into production often requires much more than handing a customer software.
Our Delivery organization, including Implementation Engineering and Forward Deployed Engineering, works alongside customers to turn those ideas into real, production-ready systems.
We're looking for a leader who can build this function for the next stage of Roboflow's growth.
You'll own the teams, operating model, and customer delivery strategy, while remaining deeply involved in the work yourself. This is not a role for someone who wants to manage delivery from a distance. We expect you to understand our customers' problems, get into the technical details with your team, join critical customer conversations, and help solve the hardest deployments.
You'll be both the architect of the organization and an active participant in the work.
Lead and scale our Delivery organization. Own our Implementation Engineering and Forward Deployed Engineering teams and continue building the organizational structure, roles, processes, and operating cadence required as Roboflow scales.
Get hands-on with our hardest deployments. Work directly with customers and your team on complex implementations. You'll be comfortable jumping into an architecture discussion, helping scope a deployment, troubleshooting an implementation, or joining an executive customer conversation when needed.
Build the playbook. Create repeatable frameworks for scoping, implementation, deployment, escalation, and handoff without forcing every customer into the same model.
Own the path from sale to production. Partner closely with Sales and Solutions Architects before contracts are signed to ensure we're setting customers and our own teams up for successful deployments.
Drive customer outcomes and success. Establish clear definitions of implementation success, time-to-value, deployment health, and customer outcomes, and build the systems needed to measure and improve them.
Make the organization more scalable. Identify where we should solve a problem through people, process, product, documentation, tooling, or automation. The goal isn't simply to add more Delivery headcount as customers grow.
Qualification
You're a hands-on leaderWe'd Be Especially Excited IfYou've worked in developer tools
Required
You've built or led a customer-facing technical delivery, forward deployed engineering, implementation engineering, professional services, or similar organization in a technical software company.
You're deeply technical and comfortable working alongside engineers on complex customer problems.
You're a hands-on leader. Managing a team doesn't mean stepping away from the work.
You've personally worked with customers on complex implementations and understand what it takes to move from a promising proof of concept to a production system.
You know how to balance customer-specific needs with the need to build a scalable product and organization.
You're an excellent people leader who can attract, develop, and retain highly technical, high-agency talent.
You can operate comfortably across technical and business audiences — from engineers working through an architecture problem to executives discussing business outcomes.
You thrive in environments where the playbook is still being written.
We'd Be Especially Excited If
You've built a Delivery or Forward Deployed Engineering function from an earlier stage.
You've worked in developer tools, infrastructure, AI/ML, data platforms, robotics, computer vision, or another deeply technical product environment.
You've supported deployments involving both software and the physical world.
