Spacex Product Operations Engineer manages the health, performance, and stability of AI integrations for U.S. federal agencies. They respond to outages, improve codebases, and build solutions to ensure reliable AI services.
Responsibilities
During periodic on-call shifts, you will respond to automated alerts, investigate issues reported by customers, and share technical expertise with adjacent product teams.
Own the health, performance, and stability of integrations between frontier AI models (e.g., Grok family) and government systems, platforms, and data environments
Continuously invest in documentation, metrics, monitors, and other troubleshooting tools that keep these services observable and operable
Tackle critical issues for key government customers: respond to automated alerts, investigate reported problems, and drive lasting fixes
Partner with agency stakeholders and adjacent product teams to understand operational needs, share technical expertise, and iterate based on real-world feedback.
Partner with agency stakeholders to understand requirements, prototype solutions, and iterate rapidly based on real-world feedback
Address technical debt in essential codebases and inform strategic investments in core products
Participate in on-call rotations during business hours and occasional weekends, maintaining resilient, high-uptime production systems
Qualification
Bachelor's degree in computer scienceStrong product sensibilityDemonstrated ability to write cleanExcellent communication skills
Required
Bachelor's degree in computer science, engineering or another STEM discipline; OR 2+ years of professional experience in software development in lieu of a degree
Preferred
1+ years of hands-on software engineering experience building scalable systems, APIs, or AI/ML applications (strong Python proficiency, other languages a plus)
Experience working with large language models, generative AI, or agentic systems—either in research, production, or applied engineering
1+ years of experience working on enterprise applications that serve >10,000 users distributed across geographies and time zones
Familiarity with government or public sector technology environments (federal civilian agencies, state/local gov, or regulated industries like healthcare, finance, or infrastructure)
Strong product sensibility: ability to translate ambiguous stakeholder needs into concrete technical solutions
Demonstrated ability to write clean, maintainable, high-performance code under tight timelines
Exceptional problem-solving skills and intellectual curiosity—you thrive on hard, ambiguous challenges.
Excellent communication skills; you can explain complex technical concepts to non-technical partners clearly and concisely.
