Discord The IT Ops Engineer at Discord owns networking infrastructure including wireless, wired LAN, DNS, DHCP, IPAM, VPN, and Zero Trust access. This role involves network monitoring, automation, and supporting IT operations across the company.
Responsibilities
Own the office and remote network as a reliable, monitored system: wireless, wired LAN and switching, DNS, DHCP, IP address management (IPAM), VPN, and Zero Trust access.
Run network monitoring, and manage configuration through automation and version control where the platform supports it.
Own the networking MSP relationship as a technical partner: hold them to outcomes, own the escalation path, and make sure what they build lands back documented and operable by our team.
Work the shared IT support queue alongside the team, helping Discordians with their day-to-day IT needs. This is a standing part of the role for everyone on the team.
Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
Participate in on-call rotations.
What you should have
Deep, hands-on corporate and enterprise networking: wireless, switching, DNS, DHCP, IPAM, VPN and Zero Trust access.
Generalist knowledge across identity (e.g. Okta), endpoint management (e.g. Jamf, Intune), SaaS management: enough to carry your share of the queue.
Real automation chops: comfortable scripting, building no-code and low-code workflows, and using AI to build automation faster. You reach for automation before a runbook.
A business-problem mindset, strong full-stack troubleshooting instincts, and a collaborative, low-ego, secure-by-design posture with clear written communication.
5+ years of experience managing IT systems in high growth tech companies.
Qualification
Network certifications (CCNAFor this role
Required
3+ years of experience providing IT Helpdesk support
Exposure to managing backend IT systems such as Okta and Jamf in high growth tech companies
Preferred
Network certifications (CCNA, CCNP) or equivalent demonstrated depth.
Exposure to SOC 2 or SOX access-review processes.
Background in high-growth consumer tech and multi-region support.
For this role, the Hiring Manager needs this person to be in the office 3 days a week.
The US base salary range for this full-time position is $156,000 to $195,000 + equity + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests, and helps developers build and grow their businesses. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
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