Clinical Implementation Specialist at Knowtex · LumiJobs

Responsibilities

We're at a critical inflection point. Over the next 90 days, this role will drive massive scaling across our federal and commercial portfolios.
We need a Clinical Implementation Specialist who is equal parts clinician, implementation scientist, and clinical informaticist — someone who can stand in front of a room of skeptical physicians one hour and sit inside an AI prompt the next, tracing a clinician's error report back to its root cause. You'll be the clinical voice our users trust, and the clinical judgment behind how our AI is tuned, turning what you hear on the front line into documentation that's safe, complete, and trusted by the providers who sign it.
This role reports to the Director of Customer Delivery and works in daily partnership with the rest of Customer Delivery, and directly with Engineering (including the Technical Product Manager and on-call engineers) to close the loop between what clinicians experience and what the product does.
Onboarding, Training Delivery & Coaching 30%
Conduct live virtual training sessions for clinicians across all specialties and both federal and commercial sites (physicians, NPs, PAs, pharmacists, mental health providers)
Present at approved provider and leadership staff meetings to provide platform updates, training, and support
Lead virtual office hours and recurring Q&A sessions providing just-in-time workflow support to users at every stage, from brand-new to long-tenured
Onboard and coach new users individually through early activation, adapting your approach to specialty, technical comfort, and sector (federal vs. commercial)
Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions
Track training attendance, completion, satisfaction, and time-to-activation; feed findings back into training content and coaching approach
Training & Educational Materials 15%
Develop and maintain training curriculum, job aids, and education resources for both federal and commercial audiences, including specialty-specific modules

Clinical Implementation Specialist

Responsibilities

Qualification

Required

Benefits

Company

Knowtex

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