Serve as the day-to-day contact for a set of hospitality and wellness locations (hotels, spas, wellness studios), supporting them from go-live through renewal

Drive session volume and utilization at partner locations through staff enablement, programming support, and ongoing coaching of on-property teams

Track partner health signals — CSAT, utilization trends, downtime — and flag emerging risk early so it can be addressed

Coordinate with Operations and Field teams on hardware uptime and issue resolution, keeping partners informed on status through to close-out

Capture and summarize structured partner feedback for Product and Marketing

Build trusted working relationships with the on-property contacts who drive daily adoption — general managers, spa and studio directors, front-desk and fitness staff

Proactively drive local demand for assigned locations: call and follow up with first-time guests and leads to book return sessions and convert them into members

Spend time on-site at partner locations after go-live to train front-desk and floor staff, run live demos, and build the daily habits that lift adoption

Plan and staff on-site activation events at partner locations, and represent the brand at local events, run clubs, and community fitness or wellness gatherings that drive foot traffic

Build referral relationships with nearby ancillary businesses (gyms, run clubs, studios, med-spas, hotels) to generate a steady flow of new guests to each location

Own local reputation: request and respond to reviews on Google, Yelp, BBB, and similar sites, and keep each location's listings accurate and active

Hit clear per-location targets for session volume, membership conversions, and new-guest acquisition, and report progress against them

Client Success Specialist

Responsibilities

Benefits

Company

Aescape

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