Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io, and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io, and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.

Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.

Bias to experiment — you'd rather run a test than debate an opinion.

Clear communication — you make complex tradeoffs easy for others to follow.

Ownership without ego — you drive your area forward and know when to ask for help.

Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.

Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.

Find and resolve friction points using data, experimentation, and customer insight.

Define and track success metrics for activation, retention, and monetization.

Partner with Marketing, CX, and Design to ensure success across all touch points

Work with Engineering to scope and deliver improvements that produce customer value

Communicate priorities and progress clearly across teams and leadership.

Product Manager, Agent

Responsibilities

Qualification

Required

Benefits

Company

Customerio

More roles at Customerio