Lead Site Reliability Engineer

United Statesfull timeRemote

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senior

$145k–$200k

H1B: no

Mattermost The Lead Site Reliability Engineer provides technical leadership for the architecture, reliability, and operational excellence of Mattermost’s infrastructure. This role drives strategic initiatives for scalability, observability, performance, and automation across cloud and hybrid environments.

Responsibilities

Define the strategy, architecture, and roadmap for Mattermost’s site reliability engineering function, aligning infrastructure initiatives with product and business goals.
Lead the design, deployment, and optimization of production-grade containerized workloads, infrastructure-as-code, and compliant cloud environments for regulated domains (e.g., FedRAMP, DoD).
Establish and evolve observability, monitoring, and alerting frameworks to ensure performance, reliability, and capacity planning at scale.
Drive incident management processes, including on-call rotations, root cause analysis, and systemic reliability improvements.
Partner with security and compliance teams to meet data sovereignty, security, and regulatory requirements.
Champion automation and operational excellence to improve efficiency, reduce risk, and scale operations.
Oversee cloud cost management and capacity planning to optimize infrastructure spending while meeting performance targets.
Build and maintain a developer platform that enables fast, secure software delivery and improves application stability in production.
Mentor and coach SRE team members, fostering a culture of learning, collaboration, and technical excellence.

Qualification

BS in Computer ScienceStrong background in cloud platformsExperience designing high-availability

Required

BS in Computer Science, Cybersecurity, Software Engineering, or a related technical field, or equivalent experience, with 5+ years of relevant experience in site reliability engineering, DevOps, or cloud infrastructure roles.
Proven expertise in container orchestration platforms, ideally Kubernetes.
Extensive experience with infrastructure-as-code, ideally Terraform.
Strong background in cloud platforms, ideally AWS.
Demonstrated experience designing and implementing monitoring, alerting, and performance optimization strategies.
Exceptional troubleshooting and incident management skills for distributed systems.
Proficiency in at least one scripting or programming language for automation.
Excellent communication skills with a track record of influencing cross-functional teams.
Experience leading globally distributed teams in a remote-first environment.
Familiarity with observability stacks such as Grafana and Prometheus.
Experience designing high-availability, disaster recovery, and scaling architectures.
Exposure to GCP and Azure cloud environments.