Senior Technical Account Manager

Required

• Great rapport-building skills. Being empathetic and an active listener is key for this role.
• Ability to simplify complex problems and find solutions collaboratively.
• Proven track record of developing relationships with internal teams and external clients alike.
• In-house SaaS cross-functional team experience and proven collaborative success.
• Confidence speaking to C-level executives and the ability to influence key stakeholders.
• Experience working concurrently with Success, Sales and other departments.
• Ability to synthesise large amounts of information into consumable frameworks and concepts to facilitate key decision-making and set future direction.
• Ability to manage multiple customer engagements at once and context-switch effectively.
• Demonstrated ability to meet goals, deadlines and key milestones.
• Experience in a similar technical consulting, Solution Engineer, Solution Architect or Implementation Manager role at a SaaS company.
• Excellent communication and presentation skills, and confidence conveying knowledge to a technical audience.
• What would be advantageous, but not essential, is experience in any of the following programming languages: JavaScript, Ruby, Node.js, .NET, Swift, Java or Python, and an understanding of these web technologies: JS frameworks such as React, static site generators such as Gatsby, REST APIs, CMSs, CDNs, or experience with mobile development.