Senior Guest Community Engagement Manager (Guest Advisory Board)

United Statesfull timeRemote

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senior

$192k–$240k

H1B: yes

Airbnb Senior Guest Community Engagement Manager leads Airbnb's guest-facing Community Voice programs, including the Guest Advisory Board, from strategy through execution. The role involves growing and engaging the guest community through workshops, insight sessions, and pilots in partnership with cross-functional teams.

Responsibilities

Guest Advisory Board Program
Own end-to-end program delivery including selection and vetting, onboarding and offboarding, feedback sessions, engagement channels, events and the recognition and compensation strategy for members.
Own operations with Legal including NDAs, participation agreements and renewals to maintain program integrity
Build and own direct one-to-one relationships with Board members, acting as their primary point of contact and monitoring sentiment and engagement to sustain a highly trusted group over time.
Synthesize Board feedback into clear, actionable readouts for senior stakeholders across Product, Policy, Marketing, Design, Partnerships and Research, and represent the Board's voice internally.
Develop playbooks that evolve as we learn for the execution of the program, how to uplevel and increase influence across Airbnb.
Own the feedback session pipeline in partnership with Product, Policy, Marketing and Business, scheduling and prioritizing topics most relevant to company roadmap
Own community escalations end to end. Track them to resolution and close the loop with the member — and flag anything that signals a broader product or policy issue.
Direct the central Voice ops team on day-to-day coordination, member support and logistics.
Guest Community Engagement
Plan and deliver global and local guest workshops, partnering with regional teams to source participants, facilitate sessions and produce readouts for internal stakeholders.
Support the execution of pilots that test new approaches to guest community partnering with cross-functional teams to scope, resource, execute, report and evaluate them.

Benefits

Equity/RSU

Company

Airbnb

View company page

5001-10000 employees

Travel

Founded 2008

Source: greenhouse

Active within the past hour

Remote-friendly

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Senior Guest Community Engagement Manager (Guest Advisory Board) at Airbnb · LumiJobs