3e Software Implementation Project Manager at 3E leads complex, multi-product customer implementations. The role involves creating integrated delivery strategies, managing risks, coordinating teams, and ensuring project success.
Responsibilities
Join us and make an impact!
As an Implementation Project Manager at 3E, you’ll lead larger, more complex customer implementations where successful delivery requires multiple products, technical contributors, workstreams, dependencies, and stakeholders to operate against one coordinated plan.
You’ll be accountable for turning the customer’s scope of work into an executable implementation strategy and for determining whether the overall project succeeds—on time, within scope, adopted, and connected to a clear customer outcome. You’ll establish success and acceptance criteria, own the integrated project plan, manage risk and change, coordinate specialists and technical teams, and give both customers and 3E leadership a clear, data-backed view of project health.
You’ll understand the technical delivery deeply enough to challenge assumptions, identify dependencies, connect customer needs with the right specialists, and engage credibly with Product and Engineering. You won’t need to personally execute every configuration, migration, or integration; your role is to ensure those pieces come together into a successful customer outcome.
This distinction reflects the kickoff's intended leveling: both levels own milestones and customer communication, while the Project Manager is differentiated primarily by the scale and complexity of the engagement and ownership of larger or multi-product implementations.
This position supports remote work within the Eastern time zone.
Lead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close.
Translate complex scopes of work into an integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.
Lead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams.
Own the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.
Establish measurable success and acceptance criteria at kickoff and maintain accountability for those outcomes throughout delivery.
Lead customer project governance, including senior stakeholder and sponsor communications.
Qualification
Bachelor’s degree in businessFamiliarity with implementationExperience working with time-to-valueExposure to environmental
Preferred
Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience.
Experience with enterprise and/or mid-market SaaS customers.
Experience developing or improving implementation processes and customer journeys.
Familiarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk.
Experience working with time-to-value, adoption, usage, or customer health metrics.
Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.
Multilingual capability and/or experience supporting global customers.
This role must be based in one of the states where 3E is authorized to hire, and eligible to work without sponsorship.
