3e Software Implementation Specialist at 3E leads customer implementations from kickoff through launch and handoff. The role includes configuration, validation, training, and coordinating with technical and cross-functional partners.
Responsibilities
Join us and make an impact!
As an Implementation Specialist at 3E, you’ll turn a signed customer contract into a working, adopted solution. You’ll own hands-on implementation activities from kickoff through configuration, validation, foundational training, launch, and handoff—helping customers reach measurable first value from 3E’s products.
This role combines technical implementation, customer engagement, and project coordination. You’ll translate the agreed scope of work into a practical delivery plan, configure customer environments using real customer data, coordinate with technical and cross-functional partners, and keep milestones, risks, dependencies, and customer commitments visible throughout the engagement.
You’ll also support post-onboarding Value Realization Projects that help customers expand or improve their use of 3E through activities such as migrations, integrations, data remediation, inventory and catalog optimization, and workflow enablement.
You’ll work closely with the broader account team with clear ownership: the Implementation Specialist owns implementation delivery, the CSM owns ongoing adoption, and the AM owns the commercial account.
This role is well suited to someone who enjoys combining hands-on technical work with customer interaction, takes ownership of outcomes, and is comfortable working through changing priorities and ambiguity. Those characteristics also connect authentically with 3E's broader EVP around building, operating through ambiguity, and moving between planning and execution.
Location: This position supports remote work within the Eastern time zone.
Lead assigned customer implementations from internal handoff and kickoff through configuration, validation, foundational training, launch, and formal handoff.
Conduct implementation discovery and help confirm customer data readiness, environment requirements, security considerations, and integration prerequisites.
Translate the scope of work into a documented implementation plan with milestones, deliverables, dependencies, assumptions, and customer responsibilities.
Configure 3E customer environments, including inventory and structure, users and roles, integrations, and core workflows aligned with customer goals.
Work directly with customer contacts and administrators to validate the solution and deliver foundational training.
Qualification
Bachelor’s degree in businessFamiliarity with implementationUnderstanding of time-to-valueExposure to environmentalOur US Benefits Include
Preferred
Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience.
Experience developing or improving onboarding processes and customer journeys.
Familiarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk.
Understanding of time-to-value, onboarding, adoption, or usage analytics.
Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.
Multilingual capability and/or experience supporting customers across global markets.
This role must be based in one of the states where 3E is authorized to hire, and eligible to work without sponsorship.
