Lyft Operations Associate at Lyft Flexdrive providing quality in-person customer service and managing vehicle rental operations. Supports Express Drive Program and prepares vehicles for Lyft drivers.
Responsibilities
Assists customers with the car rental process, including but not limited to Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
Manages vehicle lot organization, vehicle transportation, and other daily rental operations
Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
Builds trust and works effectively with others to achieve results and team goals
Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success
1+ year of experience in an in-person customer service role like retail, technical support or hospitality
Familiarity with the Philadelphia area
Impeccable customer service and problem-solving skills
Excellent, clear verbal and written communication skills
What should come easy to you: patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
Qualification
Familiarity with Philadelphia areaProficiency in other languagesLyft driver experience
Required
1+ year of experience in in-person customer service role
Familiarity with Philadelphia area
Excellent verbal and written communication skills
Valid unrestricted driver's license and satisfactory driving record
