1password Staff Technical Account Manager at 1Password supporting customers with technical onboarding, adoption, and ongoing guidance in SaaS security environments. Advises on identity, access, device trust, and SaaS security.
Responsibilities
Lead technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments
Support customers to realize long-term value from their investment through implementation, adoption, and ongoing technical guidance
Advise on identity, access, device trust, and SaaS security
Help shape scalable practices advancing 1Password’s mission
Qualification
RequiredWhat you can expectLead technical implementationsCreate and maintain scalable resourcesMentor team members
Required
Required: 8+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant, ideally in a SaaS or Business-to-Business (B2B) security environment.
Required: Experience leading technical onboarding and implementation conversations with technical and business stakeholders across complex customer environments.
Required: Strong communication, storytelling, and demonstration skills, with the ability to translate technical concepts into clear business value.
Required: Experience with identity technologies and protocols, including Single Sign-On (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), and System for Cross-domain Identity Management (SCIM), as well as security frameworks such as SOC 2, ISO 27001, and the General Data Protection Regulation (GDPR).
Required: Experience with SaaS products, cloud infrastructure, scripting or software development, DevOps practices, and tools such as Docker, Kubernetes, and command-line interfaces.
Required: Ability to work autonomously in a remote-first environment, mentor peers, improve team practices, and collaborate effectively across functions.
Preferred
What you can expect:
Own complex post-sale technical relationships, guiding customers from onboarding through adoption and renewal.
Lead technical implementations, including integrations, configuration, and security reviews.
Serve as a trusted technical advisor for strategic accounts and help customers achieve meaningful business outcomes.
Partner with Customer Success Managers to identify risks, support expansion opportunities, and maximize customer value.
Represent the customer perspective internally while collaborating with Product, Marketing, Support, and other cross-functional teams.
Create and maintain scalable resources, playbooks, knowledge-base content, processes, and metrics.
Mentor team members, contribute to enablement, support team leadership activities, and serve as an escalation point for complex technical challenges.
