Prompt EDI Team Lead at Prompt managing and coaching EDI Analysts while scaling the Success team. Responsible for hiring, onboarding, performance monitoring, process improvement, customer relationship management, and escalation handling.
Responsibilities
Prompt has an industry-leading Success team. We are looking for a process focused, highly motivated teammate to help manage the EDI team!
Why work for Prompt?
BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
Interview, hire and onboard new EDI Analysts partnering with our internal onboarding team
Connect with your direct reports weekly related to any support they need with current customers or any operational blockers; regularly monitor and evaluate team performance, providing feedback and coaching.
Proactively Identify areas for process improvement and surface trends and recurring pain points as well as recommendations to senior leadership.
Own end-to-end EDI relationship management for your assigned book of accounts, leading customer kick off meetings for deals that are assigned to you and delegating to your team as needed for assistance
Join customer meetings with your direct reports in order to coach on communication and product knowledge
Serve as the primary escalation point for complex or sensitive client EDI/ERA issues, resolving them directly when stakes require it and coaching your team to build the judgement to own similar situations independently over time
Qualification
Experience at a clearinghouseBackground in outpatient rehab (PT
Preferred
Experience at a clearinghouse, revenue cycle management company, or healthcare billing software company
Background in outpatient rehab (PT, OT, SLP) or chiropractic billing
Experience building or documenting team processes, playbooks, or training materials
Familiarity with clearinghouse portals and payer enrollment platforms
Experience leading a team through rapid growth or organizational change
