Support/Risk Operations

New York Officefull timeOn Site

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mid

$80k–$100k

H1B: no

Kalshi Support/Risk Operations Analyst at Kalshi manages the risk support ticket queue involving fraud, KYC, account security, and user trust cases. The role requires daily case handling, prioritization, communication with users, and collaboration with Risk, Compliance, and Surveillance teams.

Responsibilities

Own and work through the risk ticket queue daily, covering account security, general fraud, account restrictions, and KYC cases
Triage and prioritize cases based on urgency (ATOs and account security first; KYC last)
Communicate directly with users in sensitive, high-stakes situations clearly, accurately, and with the right tone
Collaborate with the Risk team to identify patterns, escalate edge cases, and close the feedback loop
Flag product and engineering issues surfaced in case reviews (wrong error messages, broken routing, edge cases in Roe/Fin workflows)
Help define SOPs and escalation paths as we document and mature this function
Maintain SLA targets across all queue types as volume scales
1–4 years of experience in fraud operations, risk ops, AML/BSA compliance, KYC review, or a closely related function
Genuine risk background: you should understand what you're reviewing, not just how to close tickets
Thick skin and high output: the queue is real, the volume is real, and the cases are hard
Clear written communication: you'll be the voice of Kalshi to users in difficult situations
Judgment: you'll be making calls on cases with real consequences for real users

Qualification

Genuine risk backgroundThick skin and high outputClear written communication

Required

1–4 years of experience in fraud operations, risk ops, AML/BSA compliance, KYC review, or a closely related function
Genuine risk background
Thick skin and high output
Clear written communication
Judgment in making calls on cases with real consequences

Benefits

Vision
Equity/RSU

Company

Kalshi

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Source: ashby

Active within the past hour

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New York Office

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Must-Have Skills for This Role

IntercomFraud operationsRisk operationsAML/BSA complianceKYC review

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Support/Risk Operations at Kalshi · LumiJobs