Community Moderator (External Contractor) - USA/Canada

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Udacity Community Moderator (External Contractor) at Udacity to help Community Managers moderate scholarship communities and ensure a healthy, engaging online environment. Monitor forums daily, including weekends, to support student engagement and community goals.

Responsibilities

Providing students with non-technical support within the community
Organizing and maintaining the online platform by:
Handling violation posts and ensuring all members follow community guidelines
Occasionally supporting the Community Manager with performance summaries when requested
Supporting forum activities and brainstorming with the Community Manager on ways to increase member engagement
Attending regular online meetings with Udacity representatives
Being responsive in group discussions with Udacity representatives
Ensuring all members have a fun and engaging learning environment
Why Should You Apply?
Earn additional income working from the comfort of your own home
Contribute to a vibrant, global student community
Stay updated with the latest in cutting-edge technologies

Qualification

Residing in USA/CanadaStrong internet connectionKnowledge of Udacity’s servicesAvailability to work across daysUdacity course/Nanodegree Graduate

Required

Residing in USA/Canada
Udacity course/Nanodegree Graduate is an added plus
Good knowledge of online communities and ability to stay cool under pressure
Strong internet connection, as daily duties are fully online
Strong organizational and multitasking skills with a proactive approach
Understanding of online community platform moderation tools (forums, commenting, content management, etc.)
Knowledge of Udacity’s services, targeted audience, and community culture
Ability to effectively communicate information and report when needed
Good knowledge of customer service principles
Availability to work across days, evenings, and weekends as required
Student-oriented mindset with a focus on understanding learner needs
Flexibility to take on this challenge as a part-time external contractor alongside a current job

Preferred

Udacity course/Nanodegree Graduate

Company

Udacity

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Source: greenhouse

Active within the past hour

Remote-friendly

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