Support Account Manager

Required

• 5+ years experience with enterprise-class software systems in a client-facing role.
• Excellent communication skills, both verbal and written
• Utilize an extreme rapport-building approach to quickly establish trust with customers and provide assistance they can count on
• An organizational strategy to approach and manage each customer’s asks and a duty to follow through
• Incident Management, Problem Management and Change Management experience Experience with queue management and knowledge of support organization
• Experience managing internal and external account stakeholders in critical situations
• Ease in translating complex technology issues and communicate to broader audience
• Provide oversight and management on tasks Be able to keep a pulse on all matters is a key to success
• Approach problems methodically. Understand the customer, the problem, and impact
• $90,000 to $105,000
• In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
• We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.