Alan Senior Care Ops role for Alan Africa leading care operations on the ground in West Africa. Responsible for scaling member support and integrating care processes with Alan's global standards.
Responsibilities
Lead care operations for Alan Africa as the most senior Care person on the ground.
Support scaling of member base and expansion into new countries.
Integrate Care Africa onto Alan's ways of working including KPIs, rituals, and playbooks.
Structure KPIs and act on metrics such as response times and member satisfaction.
