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People AIPosted Oct 20, 2026
Director, Customer Success
Remotefull timeRemoteseniorH1B: no
People AI Director of Customer Success at People AI leading the CS organization to own retention and consumption across the customer base. Responsible for building customer motions and leading a team of managers and CSMs.
Responsibilities
- We're looking for a Director of Customer Success to lead our CS organization and own retention and consumption across our full customer base. You'll lead a team of one to two managers and around eight to twelve CSMs, and you'll build the customer motions that put our deepest investment where growth is most likely while moving every customer toward deployed, production-grade use of Backstory.
- This role is for someone who looks past the request to the business problem underneath it. You'll bring that instinct to every customer conversation, teach it to your team, and work closely with Sales, Professional Services, Technical Support, Studio and Product. You'll also lead by example by running CS on Backstory itself and showing customers what the platform makes possible.
Company
People AI
View company pageSource: lever
Active within the past hour
Remote-friendly