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HermeusPosted Oct 1, 2026
Senior IT Support Specialist
Atlanta, GAfull timeOn Sitesenior$104k–$127kH1B: no
Hermeus The Senior IT Support Specialist at Hermeus is a senior individual contributor responsible for resolving complex IT issues, mentoring junior staff, and owning endpoint management, identity, and endpoint security. The role focuses on automating manual processes and maturing IT operations.
Responsibilities
- As a Senior IT Support Specialist, you will be a senior individual contributor and the hands-on technical anchor for daily IT operations. You will resolve the issues no one else can, mentor junior staff, and own the technical layer beneath the service desk: endpoint management, identity, and endpoint security. We are looking for someone who does not just close tickets but eliminates the work behind them, automating manual processes with PowerShell, replacing one-off fixes with repeatable procedures, and maturing how IT operates as we scale. You will partner closely with our Cyber, Networking, and People teams on work that crosses team boundaries.
- This role reports to the IT Service Desk Manager and is based on site at our Atlanta, GA office. Two shifts are available, 7:00am to 4:00pm or 9:00am to 6:00pm, with flexibility based on team coverage. After 60 days, you are eligible for one fixed work-from-home day per week (Mondays). Travel to other Hermeus sites runs roughly one to two trips per quarter to support projects and operations.
Company
Hermeus
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