Cellanome Senior Field Service Engineer at Cellanome responsible for instrument service implementation including installation, maintenance, troubleshooting, and repair. Provides technical support to ensure optimal use and customer satisfaction.
Responsibilities
Travel to customer/collaborator sites to provide timely technical support including troubleshooting, design evaluation, and problem-solving/repair.
Conduct customer site inspection for instrument receipt, installation, and relocations.
Ensure compliance with instrument specifications and warranty commitments.
Maintain and document work performed in service reports.
Provide requirements and feedback for improved product reliability, serviceability, and design.
Perform verification testing and preventative maintenance for the external instrument fleet.
As time allows, help maintain and service our internal instrument fleet; provide feedback to Research and Product Development teams.
Ability to lift up to 50 lbs for approximately 15% of typical working day,
Ability to work in front of a computer screen 90% of a typical working day, Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height,
Ability to comply with personal protective equipment requirements.
Ability to travel up to 50% of working time away from work location, including overnight/weekend travel at times.
Qualification
Strong problem-solving skillsAbility to work in a cross-functionalEarly-stage company experienceKnowledge of cellular biologyWhat you can expect from us
Required
Bachelor’s or other advanced university degree in engineering, life sciences, or a related field.
Minimum 5 years of field service experience, ideally in complex life science tools/instruments space.
Strong problem-solving skills, can-do attitude, and attention to detail.
Demonstrated ability to learn about what customers need, what they are trying to achieve, and how they make decisions to drive customer delight.
Ability to work in a cross-functional, collaborative, high-growth environment.
Valid passport (90+ day validity) and driver’s license.
Demonstrated ability to perform the Essential Duties of the position with or without reasonable accommodations.
Early-stage company experience.
Experience with Salesforce and MasterControl or similar CRM and document control system.
Hands-on experience with instrumentation and laboratory equipment; experience as an end-user of related instrumentation.
Knowledge of cellular biology.
Preferred
We provide competitive total compensation packages, including base pay, benefits, and equity. In California, the estimated base salary range for this position is $120,000 - $170,000/year. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
What you can expect from us:
You’ll feel the energy when you walk in our door – we work hard, we have fun and we have ambitious plans to grow. Cellanome offers a comprehensive employment package that includes a competitive salary, generous stock options, great individual, and family health plans, a 401(k) and flexibility to balance work and life.
We embrace and celebrate the diversity of our employees. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
