Security Enablement Engineer

Required

• Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
• You're a builder, not a maintainer.
• You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Security Enablement Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
• You're AI-curious - genuinely.
• You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
• 3+ years of experience in a customer-facing technical role, such as Sales Engineering, Solutions Engineering, Customer Engineering, or Technical Consulting.
• Strong experience discussing enterprise SaaS technology with customers, including APIs, integrations, deployment models, and data governance. You can explain technical capabilities and address complex customer questions with confidence.
• Clear, effective communication skills with both technical and executive audiences. You can translate complex concepts into accessible explanations during live customer conversations and in written responses.
• Demonstrated ability to manage competing requests, assess priorities, and follow through on commitments independently. You can balance urgent customer needs with broader team objectives without requiring close supervision.
• Practical familiarity with common AI tools and experience applying them to workflows beyond basic information retrieval.