Certifyos Implementation Leader at CertifyOS responsible for overseeing client onboarding and implementation of provider data platform. Collaborate cross-functionally to ensure seamless client experience and support provider data management.
Responsibilities
As a pivotal member of our team, you will be responsible for overseeing the implementation and onboarding process for new client partners at Certify, and existing Certify clients seeking to expand their scope of services. You will work with multiple clients, collaborate closely with partner teams, and execute the standard process for the successful implementation of the CertifyOS product and associated services. Your role will be instrumental in maintaining a seamless client journey and setting our clients up for success.
Lead the implementation and onboarding process for new client partners, across all products and services offered by CertifyOS, across multiple implementations simultaneously
Work cross-functionally with key stakeholders from multiple teams
Support clients as they complete standard implementation tasks and as they learn to use the CertifyOS platform
Develop a deep understanding of provider licensing and credentialing, and provider data management
Maintain a seamless client experience from contract execution to go-live
Qualification
Outstanding presentationDemonstrated proficiency with systems
Required
5+ years of professional experience overall
3+ years of experience in software implementation, project management, or a management consulting role
Excellent organizational skills and a strong detail-oriented mindset
Outstanding presentation, reporting, and communication skills with the ability to tailor the delivery of a message or training to a variety of audiences
Ability to work independently and manage multiple tasks simultaneously
Ability to interact and collaborate with product, engineering, and operations teams both internally and externally
Preferred
Strong understanding of provider licensing and credentialing, and provider data management universe
Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Salesforce, Jira, Confluence, Monday.com)
