Senior Director, Merchandising & Editorial

Required

• Extensive experience working in digital-focused environments, with significant experience leading direct-to-consumer merchandising, editorial, digital commerce or marketplace experiences.
• 5+ years of experience developing, leading or significantly advancing personalization capabilities, ideally within gaming, a digital marketplace, e-commerce or a large-scale content platform.
• Demonstrated experience using personalization, recommendations, behavioral insights, segmentation and/or targeted digital experiences to improve customer or player discovery, engagement, conversion and growth.
• Experience developing impactful merchandising and editorial strategies that drive measurable customer engagement and commercial performance.
• A strong understanding of how editorial curation, commercial merchandising and data-driven personalization work together to create relevant customer experiences.
• Experience delivering profitable growth through digital experiences and operating across multiple disciplines to drive performance.
• Strong analytical orientation with experience using customer insights, experimentation and performance data to inform merchandising, editorial and personalization strategies.
• Experience developing a deep understanding of customer trends and behaviors and translating those insights into personalized, targeted digital programs.
• Experience managing multiple stakeholder groups within a complex global and matrixed organization, with the ability to influence effectively at all levels.
• Proven leadership experience building, developing and inspiring high-performing multidisciplinary teams.
• High commercial instinct and the ability to balance customer experience with commercial objectives.
• A deep love and passion for games, with an understanding of the motivations that drive player engagement—from achievement and community to discovery and escapism.