Roblox Workplace Services Manager at Roblox leads employee-facing workplace services and programs at San Mateo headquarters and satellite offices. Responsible for hospitality, reception, employee events, and workplace amenities.
Responsibilities
This role is on-site at San Mateo HQ Monday–Friday, 9:00 AM–6:00 PM.
Workplace Hospitality & Service Operations
Lead daily employee-facing workplace services at Roblox HQ and support consistent service standards across satellite offices
Establish hospitality standards for reception, visitor welcome, employee assistance, meeting support, and shared workplace amenities
Ensure reception areas, collaboration spaces, and common areas are welcoming, thoughtfully presented, and ready for use
Oversee workplace service requests through the Facilities Management System (FMS), ensuring timely responses, clear communication, and follow-through
Use employee feedback and service data to identify recurring needs and improve responsiveness, satisfaction, and consistency
Manage employee communications about workplace services, amenities, events, and service interruptions
Administer employee-facing parking services and ergonomics requests, coordinating with Facilities and other responsible teams
Partner with Global Security and Safety to deliver a welcoming arrival experience while following visitor access and safety procedures
Coordinate with Facilities to resolve maintenance concerns affecting employees and communicate progress through resolution
Vendor & Stakeholder Management
Qualification
Experience using an FMSExperience managing budgets
Required
7+ years of experience in workplace services, employee experience, corporate hospitality, or a related service environment
7+ years of experience directly managing or leading a team
Experience using an FMS, service request platform, or similar system to track requests and service performance
Demonstrated ability to lead and coach an employee-facing team in a fast-paced environment with shifting priorities
Strong workplace service vendor management skills, including sourcing, negotiation, and performance management
Experience planning and delivering corporate events, employee programs, and meeting services
Proficiency in Google Workspace and familiarity with event planning, survey, and workplace service tools
Experience managing budgets, invoices, and service contracts
Ability to work effectively with minimal supervision and exercise sound judgment when handling sensitive requests
Exceptional organizational skills and attention to detail, with the ability to manage multiple concurrent programs
A hospitality mindset with a track record of delivering attentive, personalized employee and guest service
Strong written and verbal communication skills; comfortable presenting and engaging at all levels of the organization
