Docketly-Customer Success Manager

Coloradofull timeRemote

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Docketly-Customer Success Manager at Abclegalservices · LumiJobs

mid

$70k–$80k

H1B: no

Abclegalservices Security Analyst I at ABC Legal Services responsible for day-to-day security operations including alert triage, access reviews, endpoint compliance, and vulnerability remediation. Work closely with IT Manager and System Administrator team.

Responsibilities

We are a small team, so you will see the whole picture rather than one narrow slice of it.
Security operations (your core work)
Triage detections in CrowdStrike Falcon, escalating what needs a second set of eyes
Work in the Falcon console daily: detections, host containment, policy and sensor health, and detection tuning as you ramp
Review Entra ID sign in and audit logs for suspicious authentication activity
Investigate user reported phishing and take action on malicious mail
Work the vulnerability queue: track findings, chase remediation, report on progress
Run recurring access reviews across Microsoft Entra ID and flag anything that looks wrong
Identity and endpoint support
Partner with the System Administrator team on Conditional Access and MFA policy
Monitor device compliance and encryption status in Intune (Windows) and Iru (macOS)
Help remediate configuration and patch drift across the fleet

Qualification

Strong communication skillsTech SavvyDocument ManipulationDetail-OrientedAbility to readCompTIA Security+Any PowerShell scriptingmacOS management exposure (IruFamiliarity with SOC 2Experience in legalHealth401(k) with company matching

Required

High school diploma / GED required (Legal experience preferred).
Prefer 1+ years of customer support / call-center / retail experience in a service-oriented position.
Strong communication skills, both written and verbal, with a focus on professional phone etiquette.
Tech Savvy: Comfortable using Teams/Zoom for outbound calls and chats, and Outlook for emails.
Proficient in Microsoft Office suite (Outlook, Teams, Excel, Word) and online fax
Document Manipulation: Experience working with and editing PDFs.
Detail-Oriented: Ability to perform repetitive data-entry tasks with a high degree of accuracy.
Ability to read, write and speak English fluently.
Quick learner and willing to learn and grow within the legal support field
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Preferred

CompTIA Security+, SC-200, AZ-500, or a CrowdStrike certification, or active progress toward one
Any PowerShell scripting
macOS management exposure (Iru, Kandji, or Jamf)
Familiarity with SOC 2, NIST CSF, or CIS Controls
Experience in legal, financial, or another regulated industry
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Health, Dental, Vision insurance
401(k) with company matching

Benefits

Dental
Vision
401(k)
PTO
Life Insurance
Wellness

Company

Abclegalservices

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

CrowdStrike FalconEDR platformMicrosoft Entra IDIntuneIruConfluence

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