We are looking for a seasoned second-line leader who excels at hiring and developing sales managers, inspiring a large team, and partnering cross-functionally to build efficient, repeatable, and customer-centric sales processes. This leader will play a central role in shaping and executing our value-led sales strategy and in scaling the NAMER new business engine.

For this big challenge, we are looking for an innovative, agile, and resilient Sales Leader to help us write the next chapter in the AI-first customer support space.

What will I be doing?

Sales Strategy & Planning:

Partner with the VP, NAMER Sales and senior leadership to define the new business strategy for North America across SMB and Mid-Market.

Own segment planning: territory and capacity design, headcount plans, quota setting, and resource allocation across teams.

Translate company goals into regional operating plans and tactics that reflect market dynamics and the Fin opportunity.

Leading Leaders:

Hire, coach, and develop a team of front-line Sales Managers; raise the bar on how they recruit, ramp, and manage their Account Executives.

Build a strong leadership bench and a culture of accountability, rigor, and continuous improvement.

Pipeline, Forecasting & Execution:

Own the regional new business forecast; drive forecast accuracy and pipeline discipline across all teams.

Director, Sales

Responsibilities

Benefits

Company

Intercom

More roles at Intercom