Tier 1 Help Desk Technician

Required

• 2+ years of experience in technical support, customer service, or a related IT role.
• High School Diploma required (Associate's or Bachelor's Degree in IT or a related discipline preferred).
• DoD 8140 / 8570 IAT CSSP Certification must be obtained prior to hire (CEH, Security+, GCIH, CySA+ or Equivalent).
• Foundational understanding of basic IT troubleshooting across workstation and mobile platforms (e.g., Windows, macOS).
• Exposure to standard IT ticketing systems (e.g., Jira Service Management, ServiceNow), issue tracking, and ticket routing workflows.
• Hands-on exposure to basic platform administration, user access management, and account provisioning.
• Foundational knowledge of basic networking concepts, connectivity troubleshooting, and local system diagnostics.
• Demonstrated ability to follow technical guidance, work effectively under supervision, and deliver high-quality customer service.
• Ability to assist in drafting, updating, and maintaining knowledge base articles and end-user documentation.
• Must be a US Citizen holding an active Secret security clearance (Top Secret clearance preferred.)
• The estimated salary range for this position is $60,000.00 - $90,000.00, commensurate on experience and technical skillset.
• We are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.