Vizcom The IT & Security Manager at Vizcom manages day-to-day IT functions and operational execution of the security program. This role includes managing identity and access, SaaS administration, device management, and endpoint security.
Responsibilities
As the IT & Security Manager, you’ll own Vizcom’s day-to-day IT function and the operational execution of our security program, helping build the systems, processes, and infrastructure that support our growing team.
You’ll be the primary point of contact for employee IT needs and manage everything from identity and access management to SaaS administration, device management, troubleshooting, endpoint security, and IT security operations.
This is a hands-on role for someone who enjoys solving problems, creating order, and building scalable processes. You’ll report to the Head of People and work closely with our Senior Manager, Compliance & Trust, who will provide functional direction on security and compliance priorities. You’ll also partner with Engineering and teams across Vizcom to make sure employees have the access, tools, and support they need while keeping our systems secure and well managed.
We’re not looking for someone to build a large IT organization or introduce unnecessary enterprise complexity. We’re looking for a strong operator who can own the work, improve how we do it, and build an IT and security operations foundation that can scale with us.
How You’ll Do It:
Serve as the primary point of contact and owner for day-to-day employee IT support across macOS, Windows, mobile devices, SaaS applications, peripherals, conference room technology, and workplace connectivity
Own Tier 1 and Tier 2 support from intake through resolution, including login and MFA issues, application errors, VPN and connectivity problems, device performance, and peripherals
Establish a simple, effective process for employees to request IT support and create clear expectations around response and resolution times
Escalate issues to vendors, Engineering, or other technical owners when appropriate, providing the troubleshooting, reproduction steps, and logs needed to resolve them efficiently
Own employee account creation, access changes, and deactivation across company systems
Manage identity and access, including SSO, MFA, permissions, role-based access, privileged access, and regular access reviews
Administer core employee systems and SaaS applications, including Google Workspace, Slack, password management, and other company-wide tools
Qualification
Familiarity with AWS
Preferred
Experience supporting an organization operating under SOC 2 or ISO 27001 requirements
Experience gathering technical evidence for audits, cyber insurance questionnaires, or customer security reviews
Familiarity with AWS, Azure, or GCP, particularly at the identity and logging level
Experience participating in security incident response, tabletop exercises, or post-incident reviews
Experience managing IT or security vendors, hardware lifecycle programs, and SaaS licensing
