IT Helpdesk Specialist 2

US - TX - Austinfull timeOn Site

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H1B: yes

Natera IT Helpdesk Specialist 2 at Natera provides IT end-user support in a biotech enterprise environment covering hardware, software, peripherals, and phone systems. The role involves troubleshooting, managing issues via multiple channels, and participating in IT process improvement projects.

Responsibilities

Investigate, recommend, design, deploy and sustain solutions/technologies to assist with IT and end user needs
Manage issues, communication and resolution via email, phone and ticketing system
Follow up with customers to ensure issues are resolved appropriately and build customer rapport
Participate in projects to enhance IT processes and tool-set including virtualization, centralized user and IT asset management, software license management, monitoring and alerting, identity and user management, network and compute platform improvement
Perform other duties as assigned

Qualification

KNOWLEDGEStrong teamwork style and behaviorITIL foundations certificationAtlassian Jira

Required

Degree in technical field or equivalent work experience and applicable certifications.
IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred.
2 years desktop technology and user support experience in a technical enterprise environment.
KNOWLEDGE, SKILLS, AND ABILITIES:
Strong successful history Microsoft and Apple desktop technology support and troubleshooting.
Strong history of desktop applications support, e.g. Google Apps, MS-Office, etc.
Strong history of desktop standards development and automated “template” desktop configurations.
Ability to effectively communicate and influence at all levels of management.
Strong knowledge Microsoft and Apple desktop technologies.
Strong verbal and written communications skills.
Strong teamwork style and behavior.
ITIL foundations certification preferred.

Preferred

IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise
ITIL foundations certification
Microsoft Systems Center and AD management
Atlassian Jira, ServiceDesk and Confluence experience

Benefits

Dental
Vision
401(k)

Company

Natera

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Source: greenhouse

Active within the past hour

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