Contract and Billing Specialist at Samsara · LumiJobs

Responsibilities

Samsara's Customer Success team is on the front lines of business value delivery by helping customers adopt our platform, realize measurable business value, and renew and expand with confidence. Billing errors, concession requests, and cancellation or return exceptions currently land with CSMs, CS managers, and several partner teams, each holding part of the picture. As our customer base and billing complexity have grown, these cases take too long, repeat for the same reasons, and pull CSMs away from adoption and renewal work. As the Contract and Billing Resolution Specialist, you will be the single owner of complex billing and contract cases for Mid-Market and Commercial accounts.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Relocation assistance will not be provided for this role.
You should apply if:
You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
Own complex billing and contract cases for Mid-Market and Commercial accounts, from the first report to a confirmed fix, and keep the customer informed in plain terms, including accounts that are delinquent or facing suspension.
Reconstruct the full story behind a billing error across contracts, order forms, segment or ownership changes, reprocessing, and invoicing, including cases with several AE handoffs and no clean record of what was promised.
Separate a correction of a Samsara error from a concession, a return, a reprocess, and a contract amendment, and choose the path that fixes the customer's billing, not only the immediate complaint.
Drive Billing Support, Order-to-Cash, Sales Ops, Deal Desk, Finance, and Legal to execute the fix.

Contract and Billing Specialist

Responsibilities

Qualification

Required

Benefits

Company

Samsara

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