Business Operations Manager - Deposit Products

Detroitfull timeOn Site

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mid

$120k–$160k

H1B: no

Truebill Business Operations Manager at Truebill responsible for owning and scaling business operations for deposit products including savings plan accounts and high yield savings accounts. The role involves cross-functional partnership, operational excellence, and problem solving.

Responsibilities

The Business Operations Manager will be the operational owner for Rocket Money’s deposit products. You will run Business Operations for our existing savings plan account (FBO) and our new high yield savings account (HYSA), and build the operating foundation for any future deposit products.
This role sits at the intersection of product, customer support, legal / compliance, fraud, and marketing, acting as the connective tissue that ensures our deposit products are safe, scalable, compliant, and financially sound.
If you thrive in ambiguity, enjoy architecting systems from scratch, and have a history of becoming the “go-to person” for a complex business area, this role is for you.
📌 Business Operations Owner for Deposit Ops
Own day-to-day business operations for FBO, HYSA and new features for these products
Monitor product health, risks, and operational KPIs; identify trends and propose improvements.
Translate business goals into operational plans and ensure flawless execution.
🤝 Partner, Vendor & Cross-Functional Management
Serve as the primary operational point of contact for deposit product bank partners, processors, and internal stakeholders.
Shepherd partner relationships, run partner meetings, track commitments, and ensure delivery.
🛠 Operational Excellence & Problem Solving
Build and continuously refine procedures across escheatment, compliance, customer support, exception handling, and more.

Qualification

Exceptional communicatorProven ability to work with partnersExperience in regulated fintech

Required

4+ years of experience in Business Operations, Strategy, Product Operations, or a highly cross-functional operational role
You thrive in ambiguity and act like an owner; you’re energized by figuring things out
Exceptional communicator; you can make complex systems simple
Strong project manager with a bias toward action
Comfortable with data analysis and turning metrics into decisions (Looker, pivot tables)
Proven ability to work with partners, vendors, and technical + non-technical stakeholders, balancing diplomacy and assertiveness
You enjoy moving between strategy and execution, zooming out to see the whole system and then rolling up your sleeves to get things done