Lucidmotors Studio Manager at Lucidmotors leads and supports a studio team to deliver the Lucid brand and ownership experience. The role involves coaching the team to meet business goals and ensuring exceptional customer experiences.
Responsibilities
Coach and motivate the team to meet test drives, delivery, and productivity goals
Demonstrate leadership by role-playing and having an active presence in customer-facing locations
Train and develop team on Lucid products and delivery processes
Analyze data to determine optimal business strategies
Set individual goals for your team, ensuring processes and routines build pipeline and create owners
Ensure the team is fluent in all aspects of Lucid product knowledge and competitive landscape
Drive for excellence in all areas of business focused on reaching location expectations
Lead, value, and inspire team to prioritize customer service and deliver the Lucid experience
Ensure all employees provide best-in-class experience in every interaction on the studio floor, in test drives, and through actively following up on leads
Act as a Senior Studio Associate handling high-potential customers
Qualification
Excellent communicationUnderstanding of the importance of dataSales driven and team orientedFamiliarity with CRM tools preferred
Required
4-8 years of related professional experience.
A Bachelor’s degree or equivalent in business, marketing or related discipline.
Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
Excellent communication, leadership and organizational skills.
Penchant for nurturing and leading exceptional customer-oriented teams.
Willingness to be hands-on with all Studio operations.
Understanding of the importance of data.
Sales driven and team oriented.
Familiarity with CRM tools preferred.
Ability to work evenings and weekends in a retail environment
Ability to obtain appropriate state DMV licensing, where applicable
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire