Zoominfo Principal GTM Onboarding Manager at ZoomInfo leads delivery of complex customer onboarding programs. This role drives project governance, cross-functional execution, risk management, and executive communication.
Responsibilities
Program & Project Leadership
Serve as the overall project lead for ZoomInfo's most strategic and complex customer onboarding engagements.
Develop comprehensive implementation plans, including project scope, milestones, dependencies, resource planning, risk mitigation, and success criteria.
Drive execution across multiple concurrent enterprise onboarding programs while balancing customer outcomes, timelines, quality, and business priorities.
Facilitate recurring project governance meetings, executive status reviews, and stakeholder communications throughout the implementation lifecycle.
Identify, manage, and proactively resolve project risks, issues, dependencies, and scope changes.
Cross-Functional Program Management
Coordinate execution across Customer Success, Solutions Engineering, Professional Services, Product, Learning & Development, Sales, and Technical Implementation teams.
Own cross-functional accountability to ensure deliverables are completed on schedule and implementation milestones remain on track.
Establish clear decision points, escalation paths, and governance processes for complex customer implementations.
Operational Excellence
Own project documentation, implementation plans, milestones, and customer communications within Salesforce and other project management systems.
