Senior Engineering Technical Program Manager - Jira Administration at Okta · LumiJobs

Responsibilities

As the Okta Research & Design (ORD) Jira Owner & Administrator, nested within the Technical Program Management (TPM) organization, you will define and execute the strategy for how ORD plans, tracks, and reports on engineering work within the full toolchain of Atlassian Jira, Jira Advanced Roadmaps (Plans), Confluence, Rovo, and AI integrations. In this role, you act as a critical bridge between product & technical leadership, agile teams, and cross-functional business units — translating methodology, best practices, and process frameworks into practical workflow improvements that accelerate delivery and reduce manual overhead for a 1,000+ person engineering, product, and design organization.
By optimizing tooling configurations, automating reporting, and eliminating fragmented management processes, you will directly accelerate ORD’s developer velocity and strengthen operational efficiency.
Core Responsibilities
Platform Ownership & Strategic Tooling Direction
Strategic Vision: Define, implement, govern an AI-led strategy for utilizing Jira for product planning, tracking, and reporting tooling that supports end-to-end portfolio tracking from high-level corporate objectives down to sprint-level stories.
E2E Ecosystem Management: Complete ORD ownership of the toolchain (Jira, Jira advanced Roadmaps, AI integrations, Confluence), overseeing architecture, schema updates, workflow management, screen/notification schemes, custom fields, permission sets, and AI integrations.
Scale and Automation: Design a highly automated, self-service model that easily scales to accommodate organizational growth in user volume and environmental complexity.
AI Tool Integration: Lead evaluation, piloting, and rollout of AI-powered tooling (e.g., Atlassian Rovo, Claude for Jira, AI Companion) to automate ticket triage, sprint planning suggestions, and status summarization.
Engineering Process Optimization & Standardization
PDLC Alignment: Partner closely with Product Management, Engineering, Quality Assurance, and Security to align tool mechanics with the company's release cadences, secure SDLC requirements, and change control policies.
Workflow Design: Standardize Jira workflows to track key engineering pillars uniformly (e.g., New Feature Development, Architecture Improvements, and Run-the-Business/KTLO operations).
Eliminate Tool Fragmentation: Actively lead efforts to migrate teams away from disjointed standalone tracking sheets and custom scripts into Jira to create a single, synchronized source of truth.

Qualification

EducationAtlassian ExpertiseTechnical LanguagesAI ProficiencyAgile MethodologyPDLC & SDLC KnowledgeAdvanced ToolsScripting & AutomationAnalytical RigorCommunication$108The Okta Experience

Required

Education: Bachelor’s degree in Computer Science, Information Technology, Business Technology, or a related field; or equivalent practical experience.
Atlassian Expertise: Proven, hands-on experience in Advanced Jira and Confluence Administration within an enterprise-scale engineering ecosystem (supporting 500+ users).
Technical Languages: Essential proficiency with Jira Query Language (JQL), basic SQL, or equivalent database queries.
AI Proficiency: Hands-on experience integrating AI tools (e.g., Claude, Gemini, Atlassian Rovo, GitHub Copilot) into product development workflows, with a demonstrated ability to evaluate, pilot, and scale AI capabilities across engineering teams.
Agile Methodology: Thorough understanding of agile/lean development, Scrum frameworks, sprint execution ceremonies, and SAFe/Portfolio-level planning models.
PDLC & SDLC Knowledge: Deep conceptual awareness of modern software engineering practices, release management trains, CI/CD pipelines, and infrastructure deployment models.

Preferred

Advanced Tools: Deep experience leveraging Jira Service Management, Jira Advanced Roadmaps (Plans), and metrics platforms like Faros.ai.
Scripting & Automation: Strong willingness or ability to extend native Atlassian functionality through scripting, macros, and API automations.
Analytical Rigor: Excellent critical thinking and advanced troubleshooting capabilities using application logs and configuration event logs.
Communication: Stellar written and verbal communication skills; a proven track record of synthesizing dense technical conditions into clear executAI Workflow Design: Experience designing AI-augmented workflows — such as automated ticket enrichment, AI-driven sprint retrospectives, or LLM-assisted reporting — that reduce manual TPM overhead.
Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can.
The annual base salary range for this position for candidates located in Canada is between:
$108,000—$149,000 CAD

Senior Engineering Technical Program Manager - Jira Administration

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Okta

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