Axon Senior Manager, Customer Success at Axon leading a team of 8-12 Customer Success Managers for Justice & Corrections markets. Responsible for driving product adoption, customer outcomes, and scaling operating processes.
Responsibilities
As Senior Manager of Customer Success for Justice & Corrections at Axon, you will lead a team of approximately 8–12 Customer Success Managers supporting two growing and strategically important markets.
Success in this role means creating a proactive, accountable, and customer-obsessed team that helps Justice and Corrections customers realize the full value of their partnership with Axon.
Location: Axon Hub (Boston, Scottsdale, Seattle, Atlanta, New York, San Francisco)
Travel: Approximately 25–50%
Direct Reports: Approximately 8–12 Customer Success Managers
Lead & Develop the Team
Lead, coach, and develop a team of Customer Success Managers across Justice and Corrections
Set clear expectations around customer engagement, adoption, account ownership, risk management, and performance
Establish consistent 1:1s, account reviews, performance management, and development planning
Develop high-potential talent, address performance gaps, and help hire and onboard strong CS talent
Build a culture of customer obsession, accountability, collaboration, and continuous improvement
