Skelar Customer Support Specialist at Skelar provides assistance to users through written tickets and calls, focusing on English-speaking customers worldwide. The role involves improving the product by escalating issues to relevant departments.
Responsibilities
Help resolve user inquiries.
Communicate with users via tickets and calls.
Work with English-speaking users worldwide.
Escalate product issues to relevant departments.
Qualification
Stress resistanceEmpathy and customer orientationWillingness for long-term cooperation
Required
Upper Intermediate / Advanced English (B2+), spoken and written
Willingness to work night shifts (~6 per month) from 23:00 to 08:00
Ability to quickly adapt and learn new processes
Stress resistance
Strong communication skills including handling user objections
