Onboarding Operations Specialist (Contract) at Crusoe · LumiJobs

Responsibilities

As the Onboarding Operations Specialist, you will be the operational heartbeat of Crusoe’s new hire experience. Sitting at the intersection of logistics, systems administration, and physical employee welcome experiences, you will ensure that every new hire receives a seamless, flawless, and memorable introduction to Crusoe from the moment they accept their offer through their first week.
This is a high-touch, detail-oriented, onsite role based in our San Francisco headquarters. You will manage complex onboarding logistics across our global footprint, administer core data workflows in our HRIS (Rippling, Workday) and ticketing platforms (Jira), and help bring our San Francisco in-person orientation experience to life every week.
What You'll Be Working On:
HRIS Data & Lifecycle Management: Own the Jira onboarding queue for new hire offer acceptances. Launch and review new hire profiles in HRIS, ensuring precise data entry for segment allocation, EEOC tracking, IT department mappings, and state payroll registrations.
Data Changes & Cross-Functional Coordination: Manage data change tickets (start date shifts, manager/department updates) in Jira and HRIS. Proactively notify cross-functional partners in IT, Workplace, Travel, and Payroll when changes impact logistics.
New Hire & Manager Communications: Own the global onboarding inbox, delivering prompt, accurate answers to new hires. Maintain automated pre-hire HRIS workflows, email templates, and Slack communications to keep new hires and managers informed and prepared.
New Hire Travel Coordination: Oversee new hire travel procedures and ensure effective internal and external communications related to travel needs.
I-9 & Compliance Operations: Execute complete I-9 verification checks for new cohorts, manage E-Verify processing (including image checks), and follow up on outstanding documentation to maintain 100% legal compliance.
What You'll Bring to the Team:
Operational Rigor & Attention to Detail: Meticulous execution skills with a track record of handling high-volume operational tasks, logistics, and data entry without dropping details.
HRIS & Ticketing Systems Experience: Direct hands-on experience using modern HRIS platforms (e.g., Rippling, Workday) and task management tools (e.g., Jira, Confluence).
Cross-Functional Collaboration: Ability to communicate clearly and coordinate effectively across IT, Workplace, Travel, Payroll, and hiring managers.

Onboarding Operations Specialist (Contract)

Responsibilities

Qualification

Preferred

Company

Crusoe

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