Ridezum The Field Supervisor at Zūm ensures safe and compliant student transportation by conducting route observations and coaching drivers. This role involves incident response, driver training, and maintaining operational safety standards.
Responsibilities
Route Oversight & Safety Compliance
Conduct daily ride-alongs, route observations, and stop audits (AM/PM) to ensure safe and compliant operations while monitoring on-time performance and identifying operational inefficiencies
Verify drivers follow proper student loading/unloading procedures in adherence to federal, state, and school district transportation regulations
Perform random DOT compliance checks, verify documentation, inspect pre-trip/post-trip procedures and vehicle cleanliness, and monitor proper use of seat belts, student management procedures, and emergency evacuation readiness
Driver Support, Coaching & Training
Provide on-the-spot coaching and immediate written feedback when safety violations or procedural concerns arise, and follow up on performance metrics or operational issues
Support new drivers with route-specific training, shadowing, and monitored practice drives while serving as first point of contact for guidance, conflict resolution, and real-time operational support
Conduct informal reviews of safe-driving techniques and behavior-management strategies, and support or facilitate safety meetings, refresher trainings, annual recertifications, and track employee compliance for required certifications
Incident Response & Operational Support
Respond immediately to road calls, breakdowns, and accidents to ensure student safety, assist drivers, and conduct post-incident checks
Complete initial incident reports, gather necessary information for Safety and Operations teams, and ensure timely communication to school districts and company leadership during safety-related events
Document observations, coaching notes, and performance issues in required systems, and monitor yard operations to ensure buses are ready, fueled, and staged properly for routes
Qualification
Familiarity with accident reporting
Required
Possession of a Commercial Driver's License (CDL) Class A or B with Passenger (P) and School Bus Driver (S) endorsements and current DOT Medical Certificate
Minimum of two (2) years of relevant industry experience in Safety Department operations, school bus operations, or dispatch
Knowledge of local and state laws and regulations pertaining to the school bus industry and District policies (or learn within 60 days)
Preferred
Demonstrated knowledge of school bus safety regulations and best practices
CHP-certified School Bus Driver Instructor credential preferred (or ability to attain within 6 months)
Basic computer proficiency with Google Workspace-Suite applications (Sheets, Docs, Slides)
Proven record of leading teams and implementing new safety programs and initiatives
Proficiency with reporting and safety tools including incident reports, Gatekeeper, Netradyne, and camera systems, etc.
Experience investigating accidents and incidents with completion of all required documentation and reporting
Familiarity with accident reporting
I read "language" as the English proficiency requirement plus the bilingual preference. That matters more than usual right now because FMCSA is enforcing English proficiency as an out-of-service violation for CDL holders. The 50-lb lift is a placeholder, so match it to whatever your driver JD uses.
