Retell AI The Deal Desk Coordinator manages deal structuring and approvals to enable fast, profitable deal closures. This role involves working closely with Sales, Finance, and Legal teams to streamline quote-to-cash processes.
Responsibilities
Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!
We’re hiring our a Deal Desk Coordinator on a 1099 contract to work on deals. You’ll work directly with the founder and daily with Sales, Finance, and Legal. Our usage-based pricing is still taking shape, and the deals you structure will shape it.
This role has fast, profitable deal approvals from quote to cash.
Structure and approve non-standard deals (discounts, usage commits, per-minute pricing, payment terms) in hours, not days
Build the discount approval matrix and pricing guardrails, and model deal margin before every approval
Run quote-to-cash across CRM, CPQ, Legal handoff, and billing
Report weekly on cycle time, discount levels, and win rate, and automate approvals where possible
Qualification
4+ years in deal deskBuilt a deal desk function from scratchAccuracy in pricing and margin modelsCalmAbility to influence Sales
Required
4+ years in deal desk, pricing, or sales/revenue operations at a B2B SaaS company
Experience owning an end-to-end enterprise process for deals over $300K
Hands-on experience with Salesforce or HubSpot and a CPQ tool
Experience at a VC-backed SaaS/AI company or a big tech/large SaaS company
Availability for overlapping hours with our Pacific Time team and customers
Preferred
Experience with usage-based or consumption pricing
Built a deal desk function from scratch
SQL or scripting skills to automate reporting and approvals
We care less about checkboxes and more about:
Commercial judgment on real deal scenarios
Accuracy in pricing and margin models
Calm, clear decisions under end-of-quarter pressure
