Vice President, Operations East

Remote, USAfull timeRemote

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senior

$206k–$260k

H1B: no

Ridezum The Vice President, Operations East at Zūm leads multi-market operations in the eastern region, managing general managers and ensuring safe, reliable student transportation. This role involves hands-on management, launching new districts, and owning the operating rhythm to keep buses running on time.

Responsibilities

Zum provides safe, reliable, technology-enabled student transportation for school districts. We are growing quickly: new districts, new yards, and new markets launch while existing ones are still being built out. The VP of Operations runs a multi-market in the east region P&L, leads general managers and their teams, and owns the operating rhythm that keeps buses running safely and on time. This is a hands-on, start-up-mode role for someone who can build, manage the process, and still step into a yard and roll up their sleeves when needed.
OPERATING RHYTHM
Daily: Route coverage, dispatch, on-time performance, driver safety messages, same-day escalations
Weekly: KPI release and action plans, labor review, customer launch calls, payroll dashboard review, AR collections
Monthly: Safety themes, union dues and benefits compliance, forecast-to-actual review, liquidated damages reconciliation
Seasonal: Back-to-school readiness, budget planning, renewals, 45-day scaling forecast
As needed: Involvement in bargaining, grievances, discipline, incident investigations, service-disruption planning
Launch new districts and yards while running existing ones, moving people and fleet across markets as needed
Write and standardize SOPs, RACIs, and protocols where none exist
Be decisive, often with incomplete information
Step in directly when a manager leaves or a launch stalls
NEW CONTRACT IMPLEMENTATION

Qualification

10+ years in operationsStrong financial skillsCommand of DOT/FMCSAPublic-sector contract experienceWillingness to travel

Required

10+ years in operations, including 5+ leading multi-site or multi-region teams in student transportation, logistics, or similar safety-critical field operations
Experience in high-growth or turnaround settings, launching sites and building process from scratch
Strong financial skills: budgeting, forecasting, expense control, and AR management
Direct union experience (CBA administration, grievances, discipline, bargaining) and skill in renewals and escalations with districts and unions
Command of DOT/FMCSA, CDL, and state pupil-transportation requirements
Public-sector contract experience, including SLAs and liquidated damages
Fluency with operational and workforce data, turned into weekly action
Strong multitasking and proactive planning; exceptional written and verbal communication
Willingness to travel
Bachelor's degree or equivalent experience

Company

Ridezum

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Source: lever

Active within the past hour

Remote-friendly

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P&L managementSOPsRACIPayroll dashboardKPI analysisLabor review

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Vice President, Operations East at Ridezum · LumiJobs