Livekit The Senior Product Operations Manager at LiveKit owns the product team's operating cadence and roadmap systems. This role ensures goal visibility, maintains the product development playbook, and supports a growing product organization.
Responsibilities
We're looking for our first Product Operations Manager. Our product team is small, senior, and growing fast, with each PM coming in to establish the foundations of a new part of the business. As the team grows, the work that connects it (how we plan, set and measure goals, keep the roadmap honest, run our rituals, learn from customers, and bring new people up to speed) needs an owner.
This role is that owner. Your customers are the PMs and the head of product, and your job is to make them faster and better at what they do. You won't be inheriting a process manual or enforcing one. You'll be designing how a product team works at the moment it goes from a handful of people to a real organization, inside an engineering culture that values autonomy and only adopts what makes people's lives easier.
You'll Thrive Here If You:
see the people you support as customers, and start from their problems rather than from a framework
like building systems from scratch more than maintaining them
would rather remove a meeting than add one
write clearly and enjoy making complicated things legible
are a fast learner, frequently picking up new tools and techniques, including AI
The best way to impress us is by trying LiveKit's product, understanding how we work, and bringing smart thoughts and opinions to the table.
Run the product team's operating cadence. You own the calendar of planning cycles, reviews, and recurring updates: what each one is for, who needs to be there, what goes in, and what comes out. You make sure decisions and follow-ups are captured and visible to everyone who needs them, and you keep retiring or reshaping rituals that stop earning their time.
Own the roadmap as a system. You own how the roadmap is structured, at the right altitude for each audience, from engineering teams to leadership to sales. You make sure it stays current and becomes the place people go to find out what we're building and where it stands.
Make goals and progress visible. You run goal-setting for the product team so that every goal is measurable against a clear source of truth, and you track progress against those goals through the quarter. With our data team, you own the reporting the product team and leadership rely on, and you flag drift early.
Qualification
6+ years of experienceYou've built it beforeA force multiplierA strong writerData fluentInfluence without authorityAI-nativeExperience as a product managerOur Commitment to You
Required
6+ years of experience, with at least 3 in product operations or a closely related role (chief of staff to a product leader, product program management, product strategy and operations) supporting a product team.
You've built it before. You've designed a product team's operating cadence from scratch at a company that was scaling, not only kept an existing one running.
A force multiplier. You measure your success by what changed for the people you support, not by how much process exists.
A strong writer. Most of what this role produces is read by other people: templates, updates, plans, and documentation.
Data fluent. You're comfortable defining metrics, working in BI tools, and telling a trustworthy number from an untrustworthy one. SQL is a plus.
Technical enough for a developer company. Our customers are developers and our organization is engineering-led. You don't need to write code, but you need to be credible with the people who do.
Influence without authority. Our engineering teams operate with high autonomy. Nothing here works by mandate; it works because it's useful.
AI-native. You use AI tools heavily in your own work and can help others do the same.
Preferred
Product operations experience at a developer tools, API, infrastructure, or AI company
Ran quarterly planning or OKRs for a product organization
Built a research repository or a customer recruiting program for B2B research
Built a PM onboarding program or career ladder
Worked with go-to-market teams on launch readiness and product stage definitions
Experience as a product manager
Our Commitment to You
An opportunity to build something truly impactful to the world
