Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction

Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.

Leverage customer success tools to monitor customers' progress and utilization of our services

Liaison between sales and operations management to ensure timely management of cases

Liaison between sales and operations to identify upsell opportunities and servicing opportunities

Monitoring customer outcomes, wellness call responses, and customer issue case management

Demonstrate service expertise through interactions with customers

Document all communication and maintain appropriate records for all accounts in our database

Administrative support to Sales team and President of MCF with customer and/or sales related tasks

Skills & Qualifications

High school diploma or equivalent required; 4-year bachelor’s degree preferred

2+ years of customer service experience/account management experience within hazmat space

Business Development Manager

Responsibilities

Qualification

Required

Benefits

Company

Daniels Sharpsmart

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